PREGUNTAS FRECUENTES

Sobre 24FX

1¿Qué es 24FX?
24FX es un broker Forex online líder en el sector. Su sitio ofrece a los clientes la oportunidad de invertir en los mercados de divisas, materias primas, índices y acciones a cambio de unos retornos potenciales excepcionalmente altos. Todas las operaciones de Forex en 24FX están dirigidas con diferenciales fijos muy ajustados y no hay cargos ocultos o deducciones. El sitio está completamente reglamentado por la CySEC.
2¿Es 24FX una marca regulada?
24FX es una marca completamente regulada, propiedad de Rodeler Limited, una compañía de servicios financieros registrada en Chipre. Rodeler está autorizada y regulada por la CySEC (Cyprus Securities Exchange Commission) bajo la licencia número 207/13. Rodeler Limited tiene su sede en 9 Kolonakiou Street, FREMA PLAZA, First Floor, 4103 Ayios Athanasios, Limassol Cyprus.Rodeler Limited is located at 67 Spyrou Kyprianou Street, Potamos Yermasoyia, Limassol CY-4043.
3¿Cómo me pongo en contacto con 24FX?
Puede ponerse en contacto con los representantes del servicio al cliente de 24FX en cualquier momento:

Correo electrónico:
Atención al cliente: [email protected]
General: [email protected]
Cumplimiento:[email protected]

Teléfono:
Chipre: +357-252-62208
Reino Unido: +44-203-1500269
Francia: +33-170-702345
Fax: +357-25-030646
Oficina principal: 39 Kolonakiou Street, FREMA PLAZA, First Floor, 4103 Ayios Athanasios, Limassol Cyprus

Información de la cuenta

1¿Cómo abro una cuenta bursátil en 24FX?
Haga clic aquí para abrir una cuenta bursátil en 24F. Es un proceso simple y seguro que tan solo lleva unos segundos.
2¿Cómo abro una cuenta VIP en 24FX?
Consiga el estado VIP de manera instantánea, y una amplia gama de beneficios exclusivos, al depositar entre $250 y $20,000 en 24FX. Haga clic aquí para abrir su cuenta bursátil VIP.
3He olvidado mi contraseña/información de inicio de sesión
No se preocupe si ha olvidado su contraseña o su información para iniciar sesión. El enlace a continuación le llevará a la página de restablecimiento. Introduzca su número de cuenta y su correo electrónico para recibir una contraseña nueva o póngase en contacto con nosotros para obtener asistencia adicional.

Deposit & Withdrawal

1How can I make a withdrawal at 24FX?
Withdrawing money at 24FX is easy. •        Login to 24FX.com •        Go to Account in the top menu. •        Click on Withdrawal. Complete the withdrawal form and send it to us by fax or email. Your withdrawal will be completed within a maximum of 7 business days and your funds will be transferred by the same method that you made your original deposit (credit card, wire transfer, Skrill or Neteller).
2Is there a minimum withdrawal amount?
There is no minimum withdrawal amount at 24FX.
3Can I cancel a withdrawal?
Yes, it is possible to cancel a withdrawal at any moment prior to the actual transfer of funds. Your money will be returned to your trading account and will be immediately available for investment.
4Deposit now at 24FX
Deposit funds in your 24FX trading account for unlimited access to the world’s forex markets and a chance to invest on the performance of other major assets. The deposit procedure is fast, simple and entirely secure. You can fund your account using major credit cards, wire and bank transfer, it is also possible to deposit funds at 24FX using alternative payment methods such as eWallet, Neteller and Skrill (Moneybookers). Deposit Now
5Deposit with Skrill (Moneybookers) and other alternative payment methods
In addition to major credit cards, wire and bank transfer, it is also possible to deposit funds at 24FX using alternative payment methods such as eWallet, Neteller and Skrill (Moneybookers). They are convenient, secure and offer a high degree of privacy. Deposit Now
6What currencies can I deposit in?
Traders at 24FX can currently deposit in USD, EUR, GBP or JPY.
7Can I register at 24FX without depositing?
Yes, you are welcome to register at 24FX and explore the site before you choose to deposit.
8What is the minimum deposit?
The current minimum deposit at 24FX is 250 USD/EUR/GBP or 25,000 JPY.
9Deposit $250 or more for VIP status
Get instant VIP status, and a whole range of exclusive benefits, when you deposit between $250 and $20,000 at 24FX. Click here to open your VIP trading account

Trading Information

1I’m new to forex trading – how do I begin?
24FX has invested heavily in a free online education center. The learning tools include a Forex eBook, tutorials, beginners and advanced courses, instruction in the trading platforms and trading strategies, social trading and more. The educational resources are professionally designed, easily accessible and enjoyable to use. They contain everything that is necessary to give absolute beginners a broad financial background knowledge, an understanding of the markets and the skills to invest confidently in forex. Your dedicated account manager will also always be available to answer questions and offer assistance.
2What trading platforms do you use?
24FX supplies the MetaTrader4 (MT4) and the Sirix WebTrader for investors. There is also a top quality mobile trading platform compatible with most smartphones, iPad, Tablet and similar devices.
3What assets are available for trading?
There is a wide range of global assets available for investment at 24FX. Traders can choose from forex (including all major and several minor currency pairs), commodities, indices and stocks. Please click here to see the available trading instruments and assets.
4What is the minimum trade size for trading forex?
The minimum trade size in the MT4 is 0.01 lots. For certain commodities the minimum trade size may be higher, please contact your account manager for more information.
5What leverage do you offer?
We offer up to 400:1 trading leverage in the Forex market. For leverage amounts in other assets, please contact your account manager.
6 What spreads do you offer?
The spreads vary depending on the account type and the assets being traded. We aim to keep the spreads as tight as possible and offer our traders highly competitive terms. We guarantee that there are no hidden fees or charges.
7What trading techniques/tools are permitted at 24FX?
The list below includes some of the common trading techniques and tools that are available to traders at 24FX. •        Trailing stop •        Scalping. •        Stop loss  •        Take profit •        Hedging •        EA (Expert Advisor) •        Leverage (400:1 for trading forex)
8When can I trade?
The Forex market is available 24 hours a day from Sunday night until Friday. There are 6 trading nights and 5 trading days per week. For trading commodities, indices and stocks please click here to see when these assets are available